Sales & Service Training
Sales & Service leadership is struggling to meet accelerated growth objectives in the face of shrinking margins and rising customer expectations. Integrity Solutions® provides validated models, process, skills and tools that help Sales & Service teams overcome these and other customer acquisition, retention, satisfaction and loyalty challenges.
Integrity Selling® is an ongoing, needs-focused sales curriculum designed to help organizations develop more professional sales teams, strengthen client relationships, and decrease the high cost of turnover.
Sales success requires more than knowledge. It also involves attitudes, values and beliefs. Integrity Selling helps people evaluate these dimensions and identify the gaps that cause conflict, stress and/or stifled productivity. When each of these dimensions are in congruence, achievement drive is released and salespeople are freed to reach their unlimited potential.
Integrity Service® is a comprehensive process designed to help people understand what it means to be customer-focused. The Integrity Service Program helps people evaluate their actions and behavior, and identify gaps – or incongruence – that cause conflict, stress, poor performance, and/or stifled productivity. When each of these dimensions are in congruence, achievement drive is released and new levels of loyalty, synergy and self-satisfaction result.
Managing Goal Achievement® is a dynamic personal growth journey toward higher productivity, personal satisfaction, self-confidence...whatever individual participants define as the necessary components for higher achievement. The power behind the MGA™ process is the positive, supportive, unbiased environment created to minimize fear and heighten the potential for discovery learning.
Discovery! is a process that improves the competence, confidence, and commitment of salespeople who want to take their interviewing skills to the next level.
Discovery! participants will examine what it means to be customer-needs focused and learn how to uncover problems, consequences and rewards. Its a content-rich design focuses on the true “master skill” of the best sales professionals in the world – discovering a customer’s needs and wants. Discovery! builds on participants’ foundational selling skills, like those learned in Integrity Selling®, and develops their expertise in understanding customers and conducting high impact interviews.
Achieve! is a process that challenges sales professionals to expand their attitudes, beliefs and commitment to excellence.
Achieve! participants examine the key characteristics, attitudes, values and beliefs that contribute to success in selling. The Achieve! process utilizes self-discovery to increase awareness of individual strengths and weaknesses, and leverage untapped potential. It improves the ROI from the foundational selling skills learned in programs like Integrity Selling® by helping participants’ peak performance through self assessment and action planning. Achieve! is a content-rich design that changes the way sales professionals think about what really matters in selling.